Understanding Strategic Operations Issues
Optimise Operations for Strategic Advantage
Organisations that align operations strategy with business strategy achieve 30% higher operational efficiency and 20% faster time to market.
The Challenge
Many organisations treat operations as a back-office function, missing the strategic potential to drive efficiency, quality, and competitive differentiation.
The Solution
Transform operations into a strategic asset that drives efficiency, quality, and sustainable competitive advantage.
Programme Overview
Strategic operations management, Lean, Six Sigma, Total Quality Management, supply chain strategy, and operations performance measurement.
Who This Is For
What You'll Achieve
- Be able to evaluate performance in the context of operations
- Understand how environmental & strategic factors inform the operational design of organisations
- Be able to demonstrate an in-depth understanding of Operations Management theory/concepts: Lean, Just In Time, Total Quality Management, Six Sigma & Supply Chain Management
- Understand how quality is managed in service & manufacturing operations
Programme Sessions
5-Day Certification Programme
Covers: Operation Strategy, The Scope of Business Operations, The Operations Manager and the Management Process
Topics covered:
- L1.1
Operation Strategy
- L1.2
The Scope of Business Operations
- L1.3
The Operations Manager and the Management Process
Covers: Operation Life Cycle, Operation Management Models, The Process Management Lifecycle Phases, and 1 more topics
Topics covered:
- L2.1
Operation Life Cycle
- L2.2
Operation Management Models
- L2.3
The Process Management Lifecycle Phases
- L2.4
Business Process Management Strategy
Covers: Facilities Management, Selecting Location for Operations, Sites Selection, and 1 more topics
Topics covered:
- L3.1
Facilities Management
- L3.2
Selecting Location for Operations
- L3.3
Sites Selection
- L3.4
Trends in Location
Covers: Competitiveness, Strategy, and Productivity, Competitiveness, Productivity
Topics covered:
- L4.1
Competitiveness, Strategy, and Productivity
- L4.2
Competitiveness
- L4.3
Productivity
Covers: What is Inventory Management?, Inventory Management Process, Inventory Management Methods
Topics covered:
- L5.1
What is Inventory Management?
- L5.2
Inventory Management Process
- L5.3
Inventory Management Methods
Covers: Quality Management, Quality Management Stages and Models, Managing Queuing and Customer Satisfaction
Topics covered:
- L6.1
Quality Management
- L6.2
Quality Management Stages and Models
- L6.3
Managing Queuing and Customer Satisfaction
Covers: Introduction to Forecasting, Steps in the Forecasting Process, Forecasting Approaches, and 2 more topics
Topics covered:
- L7.1
Introduction to Forecasting
- L7.2
Steps in the Forecasting Process
- L7.3
Forecasting Approaches
- L7.4
Measuring Forecast Accuracy
- L7.5
Selecting the Right Forecasting Model
Covers: What is Service Management?, What is an Operations Strategy?, What is People Operations?
Topics covered:
- L8.1
What is Service Management?
- L8.2
What is an Operations Strategy?
- L8.3
What is People Operations?
Covers: What is Design?, Developing a Design Process, Customer Identification, and 1 more topics
Topics covered:
- L9.1
What is Design?
- L9.2
Developing a Design Process
- L9.3
Customer Identification
- L9.4
Manufacturing Resource Planning
Covers: Management of Service Operations, Global Supply Chain Management, Service Location and Distribution, and 1 more topics
Topics covered:
- L10.1
Management of Service Operations
- L10.2
Global Supply Chain Management
- L10.3
Service Location and Distribution
- L10.4
Operational Risk Management
Competencies Developed
Be able to evaluate performance in the context of operations
Describe the features of four pillars of governance
Evaluate how the four pillars of governance - responsibility, accountability, transparency & fairness, facilitate continuous improvement in organisations; Assess the importance of continuous improvement in supporting organisational success
Understand how environmental & strategic factors inform the operational design of organisations
Explain the structure of a plan needed to deliver a strategy
Explain how stakeholders are involved in the development and management of a strategic plan; Produce a dissemination process to ensure stakeholders are informed and committed to the plan
Be able to demonstrate an in-depth understanding of Operations Management theory/concepts: Lean, Just In Time, Total Quality Management, Six Sigma & Supply Chain Management
Assess the impact of globalisation on corporate governance
Assess the benefits, opportunities, and challenges of globalisation for a specific business organisation; Explore the Organisational structures of businesses operating in global markets
Understand how quality is managed in service & manufacturing operations
Evaluate the potential conflicts between corporate strategy and ethical, social, and sustainable responsibilities
Assess the importance of corporate social responsibility and sustainability in supporting business success and resilience; Compare and Contrast management approaches to sustainability and resilience of an organisation
What Our Students Say
Hear from students who have completed this programme
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Key Information
Fees & Payment
Pay in Full
£1,200
Ready to Enrol?
Take the next step in your career. Apply now or speak to our admissions team.
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